At JONATHAN ADLER Store, we believe your home should reflect your impeccable taste—and our return policy should be as thoughtfully designed as our collections. If your purchase doesn’t spark joy like our bold accent pillows or sculptural pottery, we’ll make it right with our signature blend of style and service.

Our Return Promise

We accept returns within 15 days of delivery for most items in original, unused condition with all tags attached. Just as we carefully hand-pack each of our design pieces, we ask that you return items in their original packaging to ensure safe transit.

Designer’s Note: Certain handcrafted items from our All Pottery and All Art collections are final sale due to their artisanal nature. Custom lighting fixtures from our All Lighting section and made-to-order furniture pieces are also excluded from returns.

The Return Process

  1. Initiate Your Return: Email our design-conscious support team at [email protected] within 15 days of receiving your order. Use our template below for a seamless process.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Securely: Return items in their original packaging with all protective materials.
  4. Ship Your Return: Send via your preferred carrier to:

    JONATHAN ADLER Returns
    813 Late Avenue
    Ponca City, US 74601
  5. Track Your Return: We recommend using a trackable shipping service.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear JONATHAN ADLER Team, I would like to initiate a return for the following item(s) from my order #[Your Order Number]: – [Product Name] – [Quantity] – [Reason for Return] I understand that: – The item(s) must be in original condition with all tags attached – Return shipping costs are my responsibility unless the item arrived damaged – Refunds will be processed within 7-10 business days after receipt Please send return authorization and instructions. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Exchange Process

For exchanges, please follow the return process above and include a note specifying your desired replacement item. We’ll process the exchange once we receive your original item, subject to availability.

Refund Details

Your refund will be processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
  • International returns may be subject to customs fees which are non-refundable

Damaged or Defective Items

If your design piece arrives damaged—whether it’s one of our vibrant accent pillows or a sleek lighting fixture—please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

“Just as we wouldn’t display a chipped vase in our showroom, we won’t accept returns of damaged items caused by improper packaging during return shipping.”

Final Sale Items

The following handcrafted items cannot be returned or exchanged:

  • All pottery and ceramic pieces from our All Pottery collection
  • Original artwork from our All Art section
  • Custom lighting fixtures (including Bacharach collection)
  • Made-to-order furniture
  • Clearance items marked “Final Sale”

For additional questions about our returns policy, our design-savvy customer service team is always available at [email protected] or +1 (555) 123-4567.