At JONATHAN ADLER Store, we believe your home should reflect your impeccable taste—and our shipping and return policies should be as thoughtfully designed as our collections. Whether you’re shopping for bold accent pillows, sculptural pottery, or statement lighting, we’ve crafted a seamless experience from delivery to returns.

Shipping Information

Order Processing

We carefully hand-pack each design piece with the same attention to detail we’d expect in your home. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two elegant shipping solutions to suit your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipping)

Please note: We currently ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak seasons.

Our Return Promise

If your purchase doesn’t spark joy like our vibrant collections should, we’ll make it right with our signature blend of style and service.

Return Policy Details

  • Returns accepted within 15 days of delivery
  • Items must be in original, unused condition with all tags attached
  • Original packaging required for safe return transit
  • Return shipping costs are the customer’s responsibility (unless item arrived damaged)

Final Sale Items

Due to their artisanal nature, these handcrafted treasures cannot be returned:

  • All pottery and ceramic pieces from our All Pottery collection
  • Original artwork from our All Art section
  • Custom lighting fixtures (including our Bacharach collection)
  • Made-to-order furniture
  • Clearance items marked “Final Sale”

The Return Process

1. Initiate Your Return

Email our design-conscious support team at [email protected] within 15 days of receiving your order. Use our template below for a seamless process:

Subject: Return Request for Order #[Your Order Number]

Dear JONATHAN ADLER Team,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name]
  • [Quantity]
  • [Reason for Return]

I understand that:

  • The item(s) must be in original condition with all tags attached
  • Return shipping costs are my responsibility unless the item arrived damaged
  • Refunds will be processed within 7-10 business days after receipt

Please send return authorization and instructions.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number]

2. Wait for Approval

Our team will respond within 2 business days with return authorization and instructions.

3. Package Securely

Return items in their original packaging with all protective materials – just as we carefully packed them for you.

4. Ship Your Return

Send via your preferred carrier to:

JONATHAN ADLER Returns
813 Late Avenue
Ponca City, US 74601

We recommend using a trackable shipping service.

Exchange Process

For exchanges, follow the return process above and include a note specifying your desired replacement item. We’ll process the exchange once we receive your original item, subject to availability.

Refund Details

Your refund will be processed within 7-10 business days after we receive and inspect your return. Please note:

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • International returns may be subject to customs fees which are non-refundable

Damaged or Defective Items

If your design piece arrives damaged—whether it’s one of our vibrant accent pillows or a sleek lighting fixture—please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

“Just as we wouldn’t display a chipped vase in our showroom, we won’t accept returns of damaged items caused by improper packaging during return shipping.”

For additional questions about our shipping or returns policy, our design-savvy customer service team is always available at [email protected] or +1 (555) 123-4567.