Welcome to JONATHAN ADLER Store, where we believe your home should reflect your impeccable taste—and our policies should be as thoughtfully designed as our collections. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

1. Website Use

1.1 Acceptance of Terms

By accessing www.adlersstore.com, you agree to be bound by these Terms and Conditions. If you disagree, please refrain from using our site.

1.2 Intellectual Property

All content on this website, including designs, text, graphics, and product images, is the exclusive property of JONATHAN ADLER Store and protected by international copyright laws. Unauthorized use may violate these laws.

1.3 User Conduct

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Copying or reproducing website content without permission
  • Using automated systems to extract data
  • Interfering with website security features

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our bold accent pillows, sculptural pottery, statement lighting, and other design pieces. However, slight variations in color, texture, or size may occur due to the artisanal nature of our products.

2.2 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors at any time before order confirmation.

2.3 Availability

Some items, particularly from our All Pottery, All Art, and Bacharach lighting collections, may have limited availability due to their handcrafted nature.

3. Orders & Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. Order confirmation emails do not constitute acceptance; we reserve the right to refuse orders before shipment.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive shipping confirmation with tracking information.

4. Shipping Policy

4.1 Shipping Options

We offer two elegant shipping solutions:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

4.2 Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak seasons.

4.3 Customs & Duties

International customers are responsible for any customs fees, taxes, or import duties. These charges are non-refundable if you return the item.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

  • Items are in original, unused condition with all tags attached
  • Original packaging is included
  • Return shipping costs are covered by customer (unless item arrived damaged)

5.2 Final Sale Items

The following cannot be returned due to their artisanal nature:

  • All pottery and ceramic pieces
  • Original artwork
  • Custom lighting fixtures (including Bacharach collection)
  • Made-to-order furniture
  • Clearance items marked “Final Sale”

5.3 Return Process

Email [email protected] within 15 days to initiate returns. Include order number, product details, and reason for return.

5.4 Refunds

Refunds are processed within 7-10 business days after we receive your return. Original shipping fees are non-refundable.

6. Damaged or Defective Items

If your item arrives damaged, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange replacement or refund at no additional cost.

“Just as we wouldn’t display a chipped vase in our showroom, we won’t accept returns of items damaged by improper packaging during return shipping.”

7. Liability Limitations

JONATHAN ADLER Store shall not be liable for:

  • Inconvenience or minor damages from product use
  • Delays caused by shipping carriers or customs
  • Indirect damages (lost profits, data loss, etc.)

Our maximum liability is limited to the purchase price of the product in question.

8. Privacy Policy

Your privacy is important. Please review our separate Privacy Policy for details on data collection and use.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms:

JONATHAN ADLER Store
813 Late Avenue, Ponca City, US 74601
Email: [email protected]
Phone: +1 (555) 123-4567